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safety protocols

The safety of our customers is our #1 priority

Reduced hours

  • Beginning operating hours will be dictated by municipality and consensus among major retailers at each center.
  • We plan to analyze traffic counts and shopper behavior, modifying hours as necessary. We will provide ample notice of any adjustments.

The experience

  • As we welcome guests back to the centers, we will ensure our properties look their best.
  •  We will monitor property occupancy to encourage social distancing. This may include the following
    - One point of entry limiting number of guests within the center;
    - Social distancing floor graphics; and
    - Limited gathering spaces, etc.
  • Face coverings may be required (based on government mandate) and are available from most security officers throughout the mall.
  • Additional hand sanitizer stations have been ordered for each property to supplement their existing inventory.
  • Food court seating and common area seating will be modified to meet mandated criteria for appropriate social distancing.
  • Sanitizing wipe stations have been ordered for each property with a food court to allow guests to wipe their table or chair, if desired.
  • Play areas will be closed until it feels safe to re-open. Signage will be posted to inform guests of the closure.
  • Stroller rentals will be temporarily discontinued. Signage will be posted to inform guests.
  • We will avoid large event activations in favor of small placemaking activities (such as an acoustic musician & singer) to create an enjoyable atmosphere.

Our employees

In an effort to maintain a clean and safe environment for all, we have asked our employees and those of our vendors to only come to the mall if they are fever free for the last 72 hours (without taking any fever suppressant medication) and without any of the following symptoms:

  • COUGH;
  • SHORTNESS OF BREATH;
  • CHILLS;
  • REPEATED SHAKING WITH CHILLS;
  • MUSCLE PAIN;
  • HEADACHE;
  • SORE THROAT;
  • LOSS OF TASTE OR SMELL.

In addition, while in the mall’s common areas, our employees and our vendors’ employees will wear face coverings that cover the nose and mouth.

Cleaning

  • We’re working harder than ever to keep you safe.
  • As the mandates lift, we will follow government cleaning directives.
  • We will continue our increased focus, frequency, and intensity of our cleaning protocol, including the purchase of new disinfecting cleaning equipment.
  • Our cleaning vendors will be visible throughout the day so our shoppers see the proactive measures being taken.
  • Our cleaning vendors will wear face coverings and gloves to build consumer confidence.
  • Increased signage on-site for health and well-being reminders — wash your hands.
  • Our HVAC maintenance practices have been reviewed to ensure we meet industry standards and clean air recommendations.

Touch-free interactions

  • Digital and on-site signage will highlight touch-free amenities available at the center.
  • Most of our properties will provide at least one touch-free entrance.
  • Most of our public restrooms will provide touchless options.

 

Downloads

Retail Property Health & Sanitation Program

The health and safety of our employees, vendors, tenants, and guests is our number one priority. Learn more about our retail property health & sanitation program.

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Common Area Retail Health & Safety Guidelines

Learn more about recommended health and safety guidelines for common area retailers to implement in their operations protocols and procedures.

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Return to Workplace Planning and Initiatives

View the practical changes introduced in our Office buildings where tenants are currently operating and/or are working through return to work plans.

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Watch how the new safety measures at our shopping centers are coming to life